salon policies

online appointment reservations

A 50% booking deposit will be collected in order to reserve all appointment reservations booked online. The deposit will be used towards the final service total at your appointment. Any cancelled or rescheduled appointments must be arranged within 48 hours of the original appointment for the deposit to be transferable or refundable.

In the event that you must cancel/reschedule your appointment with less than 48 hours notice for any reason, you will not be refunded and a new deposit will be required to reserve a new appointment.

Cancellation Policy

Your appointments are very important to Sunkissed Hair Loft, as it is reserved especially for you! Our schedules are dedicated to our guests + their needs, but when we have a no-show or last minute cancellation we cannot fill that appointment for another person. As a result, we require at least 48 hours notification via phone or email to cancel or reschedule an appointment. Any cancellation (including calling in sick), no-show or rescheduling less than 48 hours of the original appointment time will be charged a 50% rescheduling fee that will apply towards the rescheduled appointment or 50% for same day cancellation or no-show to the card on file. ​ By booking an appointment with us at Sunkissed Hair Loft you agree to these terms and conditions for all current and future appointments.

Our policies allow us the time to inform our standby guests of any availability, as well as keeping our schedules filled, thus better serving everyone. Sunkissed Hair Loft's policies are presented and provided in the best quality + tradition of excellent servicing for our established and future clientele. Thank you for viewing and supporting our policies criteria.

Child Care + guest Policy

At Sunkissed Hair Loft, we do try to provide a relaxing environment for all guests in the salon. We ask that you make child care arrangements and not bring your children with you to your appointment. All children are subject to elements of danger in a salon environment (sharp scissors, hot irons/tools, chemicals, etc.)  Please understand this is for the safety of everyone.

In addition, to ensure our guests have a one on one personalized experience with their stylists, guests who are not receiving services are not permitted to accompany you during your appointment unless medically necessary or for communication purposes.

Maintaining a Healthy Environment

We kindly ask that you please do not come to the salon sick. Visiting the salon while you are sick directly exposes your stylist and other guests to any illness you may have; if you think you are getting sick or are sick, we ask that you please reschedule your appointment within 48 salon business hours. Stay home, hydrate and rest. Come back in when you’re feeling better! Any appointments cancelled or rescheduled less than 48 salon business hours will be charged 50% and same day or no show charged 100%.