Your appointments are very important to Sunkissed Hair Loft, as it is reserved especially for you! Our schedules are dedicated to our clients + their needs, but when we have a no-show or last minute cancellation we cannot fill that appointment for another person. As a result, we require at least 24 business hours notification via phone or email to cancel or reschedule an appointment. For reasons other than emergencies, any cancellation, no-show or rescheduling less than 24 hours of the original appointment time will be charged 50% for cancellations, 20% for rescheduling and 100% no-show to the card on file. If late more than 10 minutes a fee in the amount of $10 will be charged, if late more than 15 minutes we may need to reschedule your appointment or shorten your services. You will be responsible for any last minute changes.
Our policies allow us the time to inform our standby guests of any availability, as well as keeping our schedules filled, thus better serving everyone. Sunkissed Hair Loft's policies are presented and provided in the best quality + tradition of excellent servicing for our established and future clientele. Thank you for viewing and supporting our policies criteria.
Child Care Policy
At Sunkissed Hair Loft, we do try to provide a relaxing envirmonment for all guests in the salon. We ask that you make child care arrangements and not bring your children with you to your appointment. All children are subject to elements of danger in a salon environment (sharp scissors, hot irons/tools, chemicals, etc.)
Please understand this is for the safety of everyone.
Maintaining a Healthy Environment
We ask that you please do not come to the salon sick. Visiting the salon while you are sick directly exposes your stylist and other guests to any illness you may have; if you think you are getting sick or are sick, we ask that you please reschedule your appointment. Stay home, hydrate and rest. Come back in when you’re feeling better!
Service Re-do Policy
All service sales are final. Our stylists thorough consultation process prior to your appointment are scheduled to allow you plenty of time to communicate your desires and expectations to ensure a favorable service outcome. Should your outcome not match your expectations, we are happy to make any minor adjustments that align with the original consultation within 7 days of the original service.
Please email us at firstname.lastname@example.org with any concerns. Adjustments that altar the original plan, or are made more than 10 days after the original appointment, will require full payment.